We are FCC Nº21

ures ontact 19 Incorporation of new municipalities call attention in 2020- Current. 30 January 2008 New ATC channel: Virtual Office. 10 June 2016 New ATC channel: Publication in Stores of new APP for tablets and smartphones, on iOS and Android operating systems. 16 July 2018 New ATC channel: Attention via Twitter. 15 March 2020 Sending of information on the closure of municipal offices and information on available Customer Service channels. 25 June 2018 Launch: Communications via SMS (information on breakdowns, etc.). 11 March 20200 Launch: Handling of appoint - ment requests through the Customer Service Centre. 12 May 2020 Launch: Appointment request for municipal offices through the website. APP SMS Twitter Appointment Management • The Application already has 87,163 registered customer contracts. • Since its publication in 2016, 321,953 transactions have been carried out, including the reporting of faults by providing a photograph and location. Since its launch, 2,617,242 text messages have been sent, distri - buted as follows: • Communication of faults: 943,914. • Notifications of scheduled outages: 1,498,328. • Debt notices and return of receipts: 871,219. • Informative communications: 384,184. Since the start of this social network, 3,269 procedures have been managed to date. In two years, 72,344 appoint - ments have been arranged for face-to-face service in offices. T H E P L A C E 59 T H E P L A C E