FCC's focus on corporate responsibility has obtained international recognition once again. FCC, the Citizen Services group, has been included in the prestigious Dow Jones World and Europe Sustainability Indices (DJSI) for the fifth consecutive year. In particular, Dow Jones highlighted FCC's focus on developing human capital and on ethics and integrity in business.

In the area of human capital development, FCC placed particular emphasis this year on employee training. In this connection, the Strategic Human Resources Plan led to the implementation of an organisation structure model based on responsibilities and competencies, and the integration of compensation and benefit policies and models.

The Group is currently redesigning its performance evaluation systems so that they apply uniformly to all employees. Specifically, Dow Jones gave FCC the highest possible score in the Development and Human Capital area. It also obtained the highest score in the areas of Transport & Logistics and in efficiency and resource conservation.

FCC also greatly enhanced its score in the Ethics and Integrity area this year. This good score recognises the new tools implemented by FCC to ensure compliance with its Code of Ethics.

In particular, the Group created a Response Committee whose function is to publicise and oversee compliance with the Code of Ethics, draft amendments, and draw up a manual for preventing ethics breaches and responding to crimes. That manual establishes procedures for identifying behaviours that pose crime risk, and for implementing internal controls in the business areas.

Climate change
FCC's policy on climate change also obtained a notable increase in score in the Dow Jones Sustainability Indexes. DJSI rated the creation of the Group's Climate Change Committee and the strategy designed by the Committee, which will be approved in the near future. Key aspects in this area were the sustainable management of the vehicle fleet and initiatives related to energy efficiency and water consumption.

Other factors that increased FCC's score included risk and crisis management, and workplace health and safety. In particular, the workplace accident rate declined year-on-year. This performance is attributable to such action as the approval of the Group's new Workplace Safety Policy, the production of the Corporate Manual on Workplace Health and Safety, the first edition of the Safety Awards, specific awareness-raising campaigns, and a number of safety training measures.