Basic

Understanding and being properly understood.

• Issuing clear and orderly messages.
• Logically structuring the messages.
• Listening to the opinions of others attentively and openly.

Medium

Interacting with others effectively.

• Conveying ideas and opinions openly, clearly and respectfully.
• Understanding, properly interpreting and acting according to the information received.
• Establishing and maintaining cordial relationships with others.
• Knowing how to use the right language and tone in conversations despite other people's complaints and/or provocations.

Advanced

Communicating assertively, positively promoting communication.

• Is able to communicate assertively, even in compromising situations.
• Is able to maintain and express independent thinking.
• Encouraging others to openly express their opinions and share information.
• Using specific techniques or habits to control emotions and tension.

Expert

Acting as an example for others to follow and promoting a culture of transparent communication.

• Mastering communicative resources and relationship styles adapted to different cultures, contexts and types of stakeholders.
• Showing a style of communication/relationship that motivates others and makes them an example for others to follow within the company.
• Promoting a culture of open communication in the FCC Group, encouraging transparency in relationships.
• Knowing and using the most appropriate means of communication according to the objectives pursued.