Basic

Customer service.

• Sees to it that internal/external customers' requirements are met.
• Is readily available to give an effective response to clients.
• Referring problems or issues that are beyond their responsibility in a timely manner.

Medium

Is committed to the client.

• Is committed to and fulfils the commitments agreed with the clients.
• Working to be aware of and satisfying the needs of the client.
• Strives to deal with and resolve customer issues, keeping track of them.
• Generates new needs in the client that provide value.

Advanced

Cultivating customer loyalty.

• Creates a relationship of trust with the client, acting as an advisor, offering and conveying their knowledge.
• Working proactively with the client with a win-win mentality to add value.
• Motivating their team to excel in its relationships with clients.
• Establishes stable and long-term relationships with the client.

Expert

Acting as an example for others to follow for all matters which are client-related.

• Acting as an example for others to follow for all current and future client needs.
• Developing management mechanisms to enable client loyalty and engagement with the projects and solutions offered to clients.
• Evaluate the level of customer satisfaction, directing constant actions towards improvement.
• Ensures the synergies that are necessary between the FCC Group areas, in order to build customer loyalty.